Introduction

 

Sometimes, you experience an incident on board or on the route that you would like to discuss with a colleague. In January 2008, KLM Inflight Services introduced the Critical Incident Response Program, or CIRP. This program has been designed to help flying colleagues process emotions resulting from critical incidents they experience on board or on the route. CIRP is available in addition to normal CCM care, and does not replace it

What is CIRP?

 

CIRP offers support in the form of telephone conversations with volunteer KLM cabin crew colleagues who have been trained to recognize problems and process critical incidents. That is all they do: they are very aware of their limitations. They are trained only to provide emotional support after a critical incident. The principal is that the emotional reaction to the critical incident is a normal to an abnormal situation.When the volunteer notices that you are having problems processing the emotions he or she will advise you to contact the occupational physician and/ or unit manager.

How does CIRP works?

 

After a critical incident, you will be approached by a CIRP volunteer to ask if you wish to have a conversation. You decide when and if you wish to accept the CIRP offer or not. In the conversation, the volunteer will offer information about critical incident, the possible emotional consequences and stress and how you can deal with them. In short, the program offers you the opportunity to discuss the event with a colleague in a confidential atmosphere. Sometimes, events occur without KLM or your colleagues knowing about it. Or a small incident can provoke a serious reaction, due to a concurrence of circumstances. In these cases, you can always contact CIRP yourself.

 

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